Customer service commitment
ACE Time Asia Limited(HK)(hereinafter referred to ACE Time), extends our sincere gratitude for your purchase of our SSD products
If any malfunction occurs during your use of our products, we shall provide the following services for you:
1 ACE Time makes service commitment for the products that are sold and encounter any non-human factors hardware failure. The products¡¯DOA period is 7 working days. And the RMA products have three years¡¯quality guarantee.
2 The DOA period starts from the date when you receive the product (please keep the receipt as well as pictures about the unusual problems, such as collective box, giftbox, the position of the abnormal point and the abnormal situation). The quality guarantee period of RMA starts from the date when the product is sold. ACE Time shall determine the product scope that is applicable to the commitment according to the marketing strategy. ACE Time will indicate whether the product is applicable to this commitment or not when it is provided.
3 In order to receive ACE Time¡¯s replacement quickly, the company¡¯s quality control department will check the returned defective products randomly in accordance with the standards of the product delivery inspection. If the yield rate is less than 10%, we will accept your returned goods. However, if the yield rate is over 10%, we will return your defective goods. Nevertheless, we will accept your returns with your consent to the additional testing fee. (The specified charges vary based on products and shall be determined by ACE Time)
4 ACE Time bears the freight charges for DOA. The freight charges for RMA will be shared equally by ACE Time and the customer.
5 The returned defective products will be checked by ACE Time¡¯s QC, the fees caused by customers¡¯ misjudgment will be paid by the customer.
6 ACE Time commits that we shall send you new products with the same specification and quantity within 15 working days after we receive the DOA products
7 ACE Time commits that we will send you qualified products with the same specification and quantity within 15 working days after we receive the RMA. The qualified products include the repaired returned products or new products.If there is no replacement, we will place an order to purchase the product at the market price when the products are returned.
8 The returned products must conform to the company¡¯s return and exchange stipulations. If you can¡¯t meet the above requirements, ACE Time wouldn¡¯t fulfill the commitment.
9 The following conditions don¡¯t belong to the free service scope:
l The customers are unable to provide ACE Time¡¯s Application Form for Goods Returned.
l The malfunction arises from second-time mass production by any person or firm not authorized by ACE Time or without the written approval of its authorized service stations.
l The volume label or serial number on the product is missing or defective.
l The chip is broken, crashed or fractured, the control panel is damaged, the circuit board is broken, rusty or corroded, the parts fall off or have defects.
l The malfunction occurs due to improper operation and other human factors which cause physical damage or changes in external conditions, such as high voltage access, external strong force, high-altitude drops, water inlet, etc.
l The product is out of warranty period.
10 ACE Time Asia Limited(HK) reserves the final interpretation right within the scope as permitted by the law.
ACE Time Asia Limited(HK)
May 1st, 2016